Draft dated 7 October 2026 · English translation
Clear terms for your purchase at Trinity D. TCG, from orders and pre-orders to delivery, returns and warranty.
These terms apply to purchases from Trinity D. TCG through trinitydtcg.be. We sell trading card games, sealed products, individual cards, graded cards and accessories, insofar as offered in the shop.
For a return, our customer service will provide shipping instructions.
A consumer buys for private use. If you buy for your professional activity, you are a business customer. The specific consumer rights below apply to consumers; business purchases are governed by the remaining terms and applicable law.
The version available before you place your order applies to that purchase. Later changes do not alter existing orders. An expressly agreed special arrangement takes precedence, without affecting mandatory statutory rights. Merely visiting the website or filling a cart does not commit you to a purchase.
If a provision is invalid, the remaining provisions continue to apply insofar as the agreement can continue without that provision. Statutory consumer protection always takes precedence.
Before ordering, check the product name, language, edition, set, quantity and product format. A booster pack, display, booster box and case are different products. The product description determines what is included; accessories used only as decoration in a photo are not automatically included.
For individual and graded cards, we state the offered condition and, where applicable, the grading company and grade. We supply the card and features described. Screens may display colours differently, but this does not limit your right to a product matching its description.
Sealed products have random contents unless the manufacturer guarantees specific contents for that product. We do not promise any particular rarity, card, pull rate or future market value. Disappointing random contents alone are not a product defect. You may report missing contents or other deviations from the agreed characteristics.
Prices are displayed in euros, including applicable VAT for consumers. Shipping and any other charges agreed in advance appear at checkout before the final order. Where goods are subject to a special VAT scheme, the invoice follows that scheme. The available payment methods are those actually displayed at checkout.
Check your items, delivery address and total before confirming the order with an obligation to pay. We acknowledge receipt by email. When an order and payment are successfully completed in the normal way, the purchase is concluded. Orders are processed after payment is received.
A later price change does not alter your agreed price. In the event of an obvious pricing or input error, we will contact you. We will not charge a higher price without your consent. Your statutory rights in the event of an error remain applicable.
If an ordered item turns out to be unavailable, we will inform you and seek a solution. We will supply a substitute only with your agreement. If an item cannot be delivered and its purchase is terminated, we will refund the amount received.
A pre-order is an order for a product not yet available for immediate delivery. The product page states this and provides the available release and expected delivery information. A manufacturer's release date is not automatically the date your parcel arrives.
If a supplier changes a release or allocation, we will inform you of the consequences for your order. A pre-order does not give us an unlimited right to postpone delivery. A different delivery period must be clearly agreed in advance; your rights in the event of late delivery remain intact.
Want to cancel before dispatch? Email us as soon as possible with your order number. Consumers retain their statutory right of withdrawal even before receipt; our confirmation is not a condition of exercising that right. If the parcel is already on its way, we follow the returns procedure. We do not charge a cancellation or administration penalty for ordinary withdrawal.
Combining separate orders or splitting deliveries is possible only by agreement. We do not automatically promise this option for every order.
Delivery destinations, available shipping methods and costs are shown during ordering. We deliver without undue delay and no later than 30 days after the agreement, unless we expressly agree a different period with you in advance, for example for a pre-order.
In the event of a delay, you may give us an appropriate additional delivery period. If we still do not deliver, you may terminate the purchase and request a refund. This additional period is not required if we refuse delivery or if timely delivery was essential and this was clear when the agreement was concluded.
For consumer orders, we bear the risk of loss or damage until you or a third party designated by you, other than the carrier, receives the goods. If you choose a carrier we did not offer, the statutory exception applies.
Check your parcel and report any missing, incorrect or damaged item as soon as possible. Photos help us investigate. Reporting later than 48 hours does not automatically invalidate your statutory rights. Failing to collect a parcel is not in itself a clear withdrawal notice; contact us if you wish to withdraw.
For ordinary withdrawal, you buy and pay for the return label yourself. For an incorrect, damaged or defective product, we arrange the necessary return at our expense.
As a consumer, you may withdraw from an online purchase without giving a reason up to 14 calendar days after the day you or a third party designated by you, other than the carrier, receives the goods. For separately delivered items from one order, the period starts after receipt of the last item. If the period ends on a Saturday, Sunday or public holiday, it runs until the next working day.
Clearly notify us of your withdrawal before this period expires. You may email support@trinitydtcg.com. Preferably include your name, order number and the relevant items. You do not need to give a reason or obtain prior approval. The form below is optional.
Send the items back within 14 days of your withdrawal notice. Ask us for the return address and shipping instructions in good time. For ordinary withdrawal, you buy a sufficiently prepaid label from a carrier of your choice and bear the direct return shipping costs. Pack carefully; tracking is recommended. Keep proof of shipment.
Return the items complete and, where possible, with the original packaging. Missing packaging or a broken seal does not automatically exclude withdrawal. You are responsible for demonstrable diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Opening boosters, sealed boxes or a grading holder can cause substantial loss of value for collectibles. We assess and substantiate this case by case. There is no fixed deduction percentage or restocking fee. Discounted items are not generally excluded from the statutory right of withdrawal. A pre-order or an item we order from a supplier is not custom-made for that reason alone.
Following withdrawal, we refund within 14 days of your notice. We may wait until we receive the goods or you provide evidence of returning them, whichever occurs first. Refunds use the same payment method unless you agree to another method at no cost.
When you withdraw from the entire order, we refund the original standard delivery costs. Additional costs for a more expensive delivery method do not have to be refunded. For a partial return, we assess which original delivery costs are attributable to the returned items; costs that remain the same for retained items are not refunded. Ordinary return shipping costs remain your responsibility.
We explain any legally permitted deduction for diminished value. We do not require you to accept a voucher. If you want another product, contact us about an exchange or new order. This does not limit your statutory right to replacement in the event of a defect.
If the item received is incorrect, damaged or defective, email your order number and a description to support@trinitydtcg.com. Photos are helpful where possible. Trinity remains your contact as the seller; you do not have to deal exclusively with the manufacturer for a statutory warranty claim.
Consumers benefit from the statutory two-year conformity guarantee from delivery. We do not shorten it for second-hand items in these terms. Report any defect as soon as possible and no later than two months after discovering it. Statutory rules on evidence and conformity continue to apply.
You may initially request free repair or replacement, taking into account what is possible and proportionate. In the circumstances provided by law, you are entitled to a price reduction or termination. Termination is not available for a minor defect.
We bear the necessary costs of a valid warranty remedy, including return shipping, and provide a label or arrange another free return method. Preferably agree the method with us before buying a label yourself. Damage caused solely by misuse after delivery is not covered by the statutory conformity guarantee.
The duration, participating items and any combination restrictions are stated with the promotion. A discount does not change your statutory consumer rights. For a partial return, we use the amount actually paid for the relevant items and the promotion terms clearly communicated beforehand. We do not impose a hidden penalty for exercising your right of withdrawal.
We are responsible for performing our obligations under applicable law. These terms do not exclude our liability for intentional misconduct, gross negligence, damage to life or physical integrity, or failure to fulfil essential obligations. Statutory warranty, product liability and mandatory consumer rights remain intact.
In circumstances beyond our control, we will inform you of the consequences and seek a reasonable solution. Price increases, shortages or supplier problems do not automatically entitle us to increase your agreed price or postpone delivery indefinitely. If performance becomes impossible or the purchase lawfully ends, we refund the amount for the undelivered part.
We use the data necessary to handle your purchase, payment, delivery and customer service. Our privacy policy explains how we do so and your privacy rights. A purchase does not itself constitute consent to marketing newsletters. You may unsubscribe from such messages.
Provide accurate contact and delivery details and protect access to your account and login codes. Contact us if you suspect misuse of your account.
Our own text, design and logo may be protected. Other parties' brands, card illustrations and product images remain the property of their rights holders. Selling a product does not transfer intellectual property rights or imply an official partnership with a brand.
Send a complaint to support@trinitydtcg.com with your order number, the problem and your preferred solution. We will investigate and try to find a solution together.
If this is unsuccessful, consumers may contact the Consumer Mediation Service, Koning Albert II-laan 8 bus 1, 1000 Brussels, or contact@consumentenombudsdienst.be. For cross-border consumer disputes, ECC Belgium can also provide information or assistance.
Belgian law applies to our agreements. For consumers, this choice does not affect mandatory protection under the applicable law of their habitual residence. Jurisdiction is determined by statutory rules; we do not require consumers to bring proceedings exclusively in our own district.
Complete this only if you wish to withdraw from your purchase. You may also use your own unequivocal statement.
To Trinity D. TCG, support@trinitydtcg.com.
I/we hereby give notice that I/we withdraw from our contract for the sale of the following goods:
Delete as appropriate. Send your statement within the withdrawal period. You do not have to give a reason.
